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Black Heart MX By placing your order, you hereby agree to the conditions set forth on this page!
PRODUCTION TIME = [Order date] -thru- [USPS drop off] It is our goal to process your order, and ship all products immediately after receiving an order. Production times vary and are unpredicatable, during the course of the year. If you have a specific timeline, please ask prior to placing your order. Express shipping is available for an additional fee, but does not alter the actual production time needed to fulfill your order. A rough estimate of production times are as follows: All Semi-custom graphics orders - 5-7 business days All Semi-custom graphics & Plastics orders - 7-10 business days Full Custom graphics orders 3-5 business days after final approval of artwork. Full Custom graphics & Plastics orders 5-7 business days after final approval of artwork. RETURNS, REFUNDS, ORDER CANCELLATION All items are CUSTOM made for each individual customer and there are NO REFUNDS or RETURNS on graphics kits that have begun or completed the printing process. Replacements can only be made on errored products. Errors that are deemed the fault of Black Heart MX may be eligible for a Replacement free of charge. Errors that are deemed the fault of the customer are the customer's responsibility to replace. To replace an item, you will need return the errored item also. If you decide to use the errored item prior to requesting a replacement, then the product has been rendered usable and is no longer eligible for a return. Please contact us by telephone and receive replacement authorization. It is at our sole discretion to approve/deny any products in question. If approved, you may return the item to Black Heart MX for a replacement (We WILL NOT refund shipping or expedite shipping on return items). If you decide to you want to cancel your order after we have completed the setup process, your order is not eligible for a complete refund. The cost for us to perform a complete graphic setup is $100. Should you decide cancel your graphics order, we will retain $100 to cover this cost, and the rest of your order total may be refunded accordingly. Please note, there are no refunds on plastic orders - as we order each plastic kit from the manufacturer specifically for each customer, so all plastic orders are final. SHIPPING = [Shipping Carrier Pickup] -thru- [Arrival to you] We ship all products at buyer's expense. Upgraded shipping only effects your products arrival time, once it has left our shop. Once your order leaves our building, it is shipping carrier's responsibility to deliver it on time. If you have a deadline, please let us know and we will do everything within reason to get our product to you in time! For International orders, our website does not automatically charge shipping. Therefore, shipping will be charged separate from your order, at the actual shipping cost. Customs fees, docking fees, carrier fees, etc. are not included in the price of shipping and are the responsibility of the receiver upon arrival. SEMI-CUSTOM DESIGNS vs. FULL CUSTOM We do graphics kits 1 of 2 ways, and that is Semi-custom and Full Custom. Semi-custom is when you take of one our pre-existing designs off of our website, we can then add your name/number/sponsor-logos, even change the colors around if desired, and those requests are included in the cost (chrome/metallic/fade colors cost more). We will not alter, or add new artwork for any Semi-custom kits, we can only change the colors. There are also limitations to which logos can be added/moved/removed. Such as our Black Heart MX logo which must remain in a few designated locations on the graphics kit. These locations are: Bottom of the Shrouds, Bottom of the Frontplate, and Bottom of the Rear Fender. A Full Custom kit, is where we create all new artwork specifically for you. This isn't sold to anyone else without your permission, so you are paying for our time to setup new artwork, but we will also ensure that you are the only one with your Full Custom design since you are paying extra for that. There is more info on Full Custom designs below. FULL CUSTOM ARTWORK Our Full Custom graphics process is fully tailored to your needs. We start with a base, non-refundable $150 artwork fee ($100 for design, $50 for the first bike setup). Each additional bike ordered in the future will carry a $50 bike setup to transfer the Full Custom artwork to the new bike layout. The Artwork fee includes up to 2 revisions on the design concept. If a suitable design cannot be achieved in 2 revisions, our artwork department continues to operate under a $65/hourly rate. Any artwork used and provided by Black Heart MX is the sole property of Black Heart MX and may not be reproduced or copied under any circumstance.All artwork is protected under US Copyright law. COLOR PROFILES Every color on our website has been matched as closely as possible to our finished product, via our specific computer setup.We can not be held responsible for what your computer or monitor actually displays, therefore there is no guarantee that the end product will color match our website. PROOFING SERVICE Full Custom graphics orders will receive a proof as part of the base $100 artwork fee.Electronic acceptance of the artwork is final, and product is agreed to be produced as shown. Semi-custom kits are also eligible for 1 free proof per order, but these are not produced automatically and need to be requested when placing your order. Be it known that the proofing service adds to the estimated production time. Please note, we will only setup a complete graphics kit/proof on paid orders. LOGO USAGE & SPECIFICATIONS We only use vector based artwork when using logos on our graphics. These file extensions are typically (.ai) or (.eps) files. Any bitmap based artwork (.jpg, .gif, .png, .bmp) such as images found on websites, photographs, etc. cannot be used. Refer to image below for a brief example. The bottom row (labeled vector lines) is how our software handles the images. As you can see, the bitmap image is invisible, while the vector image is displayed in its true form.  While we maintain an extensive library of industry sponsor/company logos, outside industry sponsors or family owned business logos will need to be emailed for use. Some of these sponsors/company's might already have the vector logo files available to email us for our use. If they can provide the logo file in the correct format, then there is no charge to use that logo. (This also applies to logos you create yourself). For the company sponsors/logos that don't have the correct format - we generally offer 2 options: we offer a logo vectorization service (this is usually a $25/logo service, but can be more depending on complexity of the logo); or we can use simple text to type out the name of the companies(free). DISCLAIMER We are not affiliated, associated, authorized, endorsed by, or in any way officially connected with Honda, Kawasaki, KTM, Suzuki, Yamaha, Leatt, Alpinestars, Shoei, any other company, or company logo portrayed within our website's content. All logos used are trademarks of their respective owners. The products depicted are not manufacturer's licensed products and do not claim to be. LIMITATION OF LIABILITY Under no circumstances, including, but not limited to, negligence, shall Black Heart MX be liable for any special or consequential damages that result from the use of, or the inability to use, the materials/products in this site, even if Black Heart MX or a Black Heart MX authorized representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall Black Heart MX's total liability to you for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this site. |
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